Employee Silence: The Silent Killer of Morale

Abstract

A cross-sectional study  was carried out among 100 registered nurses and 30 doctors working in private hospitals in Punjab using random sampling method. Data was collected using a structured questionnaire framed on the basis of existing literature review.The study used Partial Least Square-Structural Equation Models (PLS-SEM) for data processing.Results concluded that as the acquiescent form of silence increases among employees,their morale also increases. However,defensive and pro-social form of silence has a  negative impact on employee morale. Based on the findings of the study, managers and decision-makers in private hospitals can assess and eliminate structural and interpersonal barriers in order to discourage silence behaviour and boost up morale of employees.