EMPLOYEE AWARENESS AND SATISFACTION ON QUALITY MANAGEMENT (SIX SIGMA) – FACTOR ANALYSIS

Abstract

In this era of intense competition, quality has become the key slogan in organizations as they strive for a competitive advantage in an atmosphere characterized by liberalization, globalization and knowledgeable customers. In these days of globalization and liberalization, organizations find it difficult to survive unless they have competitive advantage. Quality is a key component in achieving competitive advantage. The effective management of quality is the key to increased quality and enhanced competitive position in the current global market.