The Impact and Effectiveness of E – Wallet Usage for Malaysian Male and Female

Abstract

In the modern society with booming technologies worldwide, the business process and transactions are no longer constrained to counting banknotes. The payment processes have been transformed to cashless payment from the traditional way of using cash. E-wallet is a financial technology (Fintech) that enable customers to make payment for their purchases and provide merchants a network to receive payment. However, there are problems such as security issues that could be the hindrance of effectiveness of E-wallet usage in Malaysia. Hence, the main objective of this research is to study the effectiveness of E-wallet usage for Malaysian. This study adopts a quantitative approach to collect data with non-probability sampling. The findings of this study indicated respondents often use E-wallet, and they would recommend using E-wallet. In addition, the findings revealed that there are no significant differences in the gender and income levels on the effectiveness of E-wallet usage. However, there is a significant difference between age groups and the effectiveness of E-wallet usage.