Impact of Information Quality, System Quality, and Service Quality on the Smart Government E-Service Quality in the Police of Dubai – Moderation of Awareness of Smart Government

Abstract

This study aimed to examine the moderation role of the awareness of smart government in modelling the E service quality based on the information system quality factors among the Dubai police officers. The proposed conceptual framework consists mainly of one main independent variable which is smart government system qualities that represented by five sub-variables which are information quality, system quality, and service quality. This model is trying to explain the variance of e service quality by measuring the impact of smart government system on the E service quality. Police of Dubai is chosen because of the advanced technologies that adopted in this organisation. Based on the recent reports from the UAE government (2021), a total of 17500 police officers are working in Dubai police and the sample size based on Morgan table, is 376. The technique used for selecting samples is stratified random sampling based on the departmental grouping. Two techniques will be used to assure that the target samples can be reached by the suitable method, the directed printed survey and the online electronic survey. The collected data was analysed by utilizing the software Statistical Package for the Social Sciences (SPSS 25) and SmartPLS 3.0.