E-Commerce Trends and Learnings for E-Commerce System Development

Abstract

The goal of this work was to undertake a systematic evaluation of recently published e-commerce research and amalgamate any lessons learned for e-commerce system headway from a quality standpoint. Using Google Scholar, a systematic review of 8 shortlisted papers was done.  The following were discovered as a result of the review: The tremendous rise of the e-commerce industry in 2020 cannot be overlooked. As situational requirements evolved and differed throughout countries, demand for diverse types of items increased. Customers' lack of trust and confidence in online transactions, as well as poor rules and regulations to safeguard them, have prevented several countries from properly implementing e-commerce. As a few data suggest, several theories such as Maslow's stratified needs and Ajzen's planned reasoned action and planned etiquette may relate to customer aspirations for online purchase. On the second side, numerous digital equipment have been employed to expedite product presentation, safety information, e-ordering, and payment mechanisms, and new ways are being tested. In this regard, international organisations such as the World Health Organization, the World Bank, the European Union, and international consulting firms such as McKinsey have issued reports and guidance. One clear credence is that the pandemic's new normal in all strands of work and life will persist even after the threat has passed. From the standpoint of e-commerce system development quality, this research suggests that the system should have the coterie characteristics: acquire client faith and confidence by aligning the system with best practices in online transactions; employ appropriate automated technology to expedite product exhibit, safety guidance, ordering online, and payment; and make sure there is enough product supply.