Post Covid Shift in Organizational Culture and Total Quality Management in it Industry in India

Abstract

As far as human life, cultures, and economies are concerned, the coronavirus (COVID-19) pandemic is likely the largest worldwide pandemic in more than a century. The global spread of COVID-19 has been exponential, especially when compared to other global pandemics. There have been 3,386,825 fatalities and 163,312,429 confirmed cases of COVID-19 reported to WHO as of 18 May 2021. There have been a total of 1,407,945,776 doses of vaccination given as of May 18, 2021. Reported cases included more than 65,054,067 in the Americas and more than 53,704,835 in Europe, more than 9,705,215 in the eastern Mediterranean and 2,763,608 in the western Pacific, 3,412,133 in Africa, and 28,671,811 in Southeast Asia. The 2019 coronavirus epidemic (COVID-19) has triggered significant societal and economic shifts (WHO). These changes have also affected many aspects of India. As of May 18, India has a total of 2,55,13,398 confirmed cases and the death toll exceeds 2,83,572 (covid19india.org n.d.). Even after the advent of vaccines, this global dilemma seems to have no end, as it is evident that the virus is getting stronger with each mutation. For a country like India, with a population in the billions, the second wave had a harsh impact. The country suffers from a shortage of medical equipment, with the number of infected increasing every day. Mandatory lockdowns have had a crippling effect on organizations and their performance. This article focuses primarily on the extent of the impact of COVID-19 on organizational culture in total quality management. This paper assesses the impact of COVID-19 on Total Quality Management (TQM) and traces the shift in organizational culture after COVID-19.